Terms and Conditions
TERMS AND CONDITIONS OF SALE Read Garden Rooms Ltd
DEFINITIONS
The “Company” is Read Garden Rooms Ltd.
The “Customer” is the person, firm or company who purchases the product or services from the Company.
1. APPLICATION OF THESE TERMS AND CONDITIONS 1.1. It is considered that any customer entering into an agreement with Read Garden Rooms Ltd is in acceptance of these terms and conditions. The customer is responsible for obtaining a copy of these terms and conditions for their reference. 1.2. Read Garden Rooms Ltd reserves the right to amend these terms and conditions at any time. 1.3. No variations of these terms and conditions shall be of any effect unless agreed by the Company in writing. 1.4. If any part of this Agreement is declared unenforceable or invalid, the remainder will continue to be valid and enforceable. 1.5. The contract shall in all respects be construed and operated as an English contract governed by English law and any dispute arising out of, or in connection herewith, shall be referred to the English courts.
2. OUR PRODUCTS 2.1 The company website, brochure and any elevation drawings serve as a guide only and do not form part of any contract. 2.2. The company make every effort to be as accurate as possible however precise measurements indicated on our website, in our brochures and on any order documentation are subject to reasonable levels of tolerance. 2.3. The company reserves the right to alter specifications without prior notice. Changes to product specification are rare and reasons for doing so may include, but are not limited to, improving general quality or efficiency of the product, because the material is no longer available to the company or for drastic changes in material costs. The company will always endeavour to inform the customer when any significant specifications are to be amended.
3. PRICING 3.1. All prices stated on the company’s website and literature include VAT at the current rate. 3.2. Read Garden Rooms Ltd adhere to a transparent pricing policy; no discounts other than those advertised on our website at the time of order will be applied. 3.3. The price stated at the time of order and deposit payment will be reviewed 42 calendar days prior to the installation and may be subject to change. In this instance, if an increase in price is required (for example, to cover additional materials costs), the customer will be given three options. 1. Customer to accept additional cost and proceed with original build specification 2. Amend build specification or building size to complete the project at original price quoted 3. Customer to receive a full refund of 10% deposit payment and cancel the project
4. PAYMENTS 4.1. A deposit equal to 10% of the agreed sales price is required upon placing the order and is refundable if the order is cancelled within 14 days. After this time, no refund will be given (with the exception the scenario described in section 3.3). 4.2. On or before 42 calendar days prior to the installation date, the balance of the deposit (50% of the sales price) is required. 4.3. A further 40% of the agreed sales price is due upon completion of the base structure 4.4. Final payment of the outstanding balance (10% of the sales price) is due strictly on or before the final day of installation. 4.5. If additional minor works (i.e. plastering, painting, electrics, trimming) or any remedial action is required after the main installation, a proportionate retention (reflecting the cost of outstanding work) is agreed between Read Garden Rooms Ltd and the customer until the outstanding works are completed. 4.6. Any outstanding balance may be paid by bank transfer (copy of transaction required), unless other arrangements are made. If paying by cheque, it must be handed to the install team on the day of completion (cheques must be made payable to Read Garden Rooms Ltd). All goods remain the property of the company until the final balance is paid for in full.
5. CANCELLATIONS 5.1. As all Products designed and manufactured by Read Garden Rooms Ltd are made-to-order, to customer specifications, they are exempt from cancellation rights. 5.2. The customer may cancel an order and receive a full refund less the 10% deposit up to 35 calendar days before the scheduled base installation date. For avoidance of doubt, the scheduled installation date is the week commencing date indicated on the most recent Sales Order Confirmation sent to the customer. 5.3. If the customer wishes to cancel an order within 35 calendar days of the scheduled base installation date the following charges will be incurred; 5.3.i. Within 35-15 days of the scheduled installation date: 30% of the total sales price; 5.3.ii. Within 14-11 days: 40% of the total sales price; 5.3.iii. Within 10 days: 50% of the total sales price. 5.4. If the customer cancels an order once the base has been laid they will forfeit the total sales price in full unless an alternative agreement has been confirmed between the customer and Read Garden Rooms Ltd 5.5. The company reserves the right to cancel an order at any time, for any reason. In the event of Read Garden Rooms Ltd cancelling an order, a full refund will be given to the customer.
6. ORDERS ON HOLD 6.1. If a customer is not ready to proceed with an installation date they may place their order ‘on hold’ in which case the holding deposit will remain on account with Read Garden Rooms. Prices will be reviewed 42 calendar days prior to the rescheduled installation date. 6.2. Orders may remain on hold for a period of 12 months before they are automatically cancelled. No refund will be issued at this point.
7. PLANNING PERMISSION 7.1. Planning consent is not normally required however, it is the customer’s responsibility to ensure that planning consent is not required for the installation of the outbuilding. We recommend you seek clarification from your local planning authority. Read Garden Rooms Ltd will not be held liable for any breach of Permitted Development/Planning regulations applicable to your property. 7.2. If the site is in a Conservation Area we recommend that the customer contacts their local authority to confirm whether or not any Article 4 Directions (restrictions on your Permitted Development rights) have been applied to the property. 7.3. The customer is responsible for ensuring that their building and its location complies with their Planning Approval conditions. Read Garden Room will not be liable for any changes a customer may make to the design, specification or location of a building once a Planning Application has been submitted or approved.
8. SCHEDULED DATES 8.1. The company will always try to honour the estimated delivery/installation date. However, we cannot guarantee the installation date and cannot be held responsible for postponement or delay outside of our control, this may include but is not limited to extreme weather conditions, access difficulties, parking, traffic. 8.2. The company cannot be held liable for any loss, damages, charges or expenses incurred by the customer as the direct or indirect result of any delay in the delivery, installation or completion of an order. The company will not be held financially liable for return visits that may be required for any rectification works to the building. 8.3. Any time frames given to the customer to suggest the duration of an installation are an estimate only and do not form part of any contract. The company will not guarantee to complete the installation of a building by any specified date or time. 8.4. If the customer postpones/delays the installation of the base or building for any reason within 14 calendar days of the installation the following penalties will be immediately incurred; 8.4.i. Within 14-6 days of the scheduled base installation date: 15% of the total sales price; 8.4.ii. Within 5 days of the scheduled base installation date: 30% of the total sales price; 8.4.iii. Any time after the base has been laid: 35% of the total sales price. 8.5. For any works booked in for optional upgrades, including but not limited to air conditioning installations, blind installations, the full charges will still apply if the customer cancels such work any time after the date(s) have been confirmed with the customer.
9. WORK ON SITE 9.1. The customer is responsible for preparing the site as per the written notes on their Sales Order and any discussion that takes place with the Site Surveyor at the time of sale. 9.2. The customer is responsible for providing all necessary parking permits, access and permissions in advance of the base and building installation dates. Access to electricity and water is required on site. 9.3. In accordance with the Site Preparation Notes all sites/bases must be level with correct drainage in place, a clearance of no less than 400mm is required in addition to the external dimensions of the building to allow construction. 9.4. Failure to complete the necessary preparations may result in a delay or, in certain circumstances, cancellation of the installation schedule. A minimum charge of £500 will be incurred if the customer has not carried out the necessary preparations as per clauses 9.1, 9.2 and 9.3. 9.5. The company will not deliver or install products through domestic buildings, over fences or other obstacles without prior consultation and written agreement. 9.6. Whilst every care is taken to avoid any damage to the Customer’s property, Read Garden Rooms Ltd cannot be held liable for unavoidable damage caused by the installation teams. The Customer accepts that some damage may be unavoidable, especially to access routes and the surrounding working areas. 9.7. We strongly recommend that garden landscaping is completed after the building has been installed to avoid any incidental damage. 9.8. The company will install materials, fittings or appliances supplied by the customer on a good will basis only. The company will not be held liable for any damage to such items. No additional items will be fitted/installed unless agreed in writing on the Sales Order prior to the team visiting site. 9.9. The company reserves the right to withdraw its employees or designated contractors from site where they deem the working conditions to be unsafe in accordance with current Health and Safety Regulations. In such cases the company will discuss any necessary changes to the working environment/conditions with the customer which must be carried out before works can continue. 9.10. All installation personnel have been trained and briefed on safe working practices including use of PPE (Personal Protective Equipment) in accordance with current Health and Safety regulations. If a full Risk Assessment and/or Method Statement are required by a customer 6 weeks’ notice must be given and charges may apply based on the level of compliance required. 9.11. Read Garden Rooms Ltd are covered by liability insurance. Full details are available on request. 9.12. The design consultation completed at the time of sale is a visual inspection only and the company cannot be held liable should any underground obstruction be discovered on commencement of works. 9.13. The company reserves the right to cancel or postpone any works should unforeseen circumstances arise that affect the company’s ability to fulfil an order. In the event that the company cancel the total installation of an order a full refund will be given to the customer, unless it is found that such unforeseen circumstances have been directly caused by the customer.
10. BASES 10.1. The customer must be present on the base date and is responsible for confirming the location of the base prior to construction. Once this position has been confirmed and base constructed the position cannot be changed. The customer should consider any areas surrounding the building that may be obstructed or restrict access to openings on or around the garden room. 10.2. No apertures or fittings for services not supplied by Read Garden Rooms will be made unless agreed and confirmed in writing on your Sales Order. 10.3. If an existing base has been used e.g. concrete slab, Read Garden Rooms Ltd cannot be held liable for subsidence or settlement issues. 10.4. Spoils created by the base team will not be removed from site unless agreed in writing prior to the works commencing. 10.5. The Company will not be held liable for any issues with regards to the height of the building if the customer has not levelled the site/ground in accordance with the Site Preparation Notes.
11. ELECTRICAL WORKS 11.1. A Part P certificate will only be supplied where Read Garden Rooms Ltd completes a full external connection of power and will only be supplied to the customer once the final balance has been paid in full. The certificate can take up to 21 days to process. Where a full connection has not been made, readings are available on request. It is the responsibility of the certified electrician completing the full connection to certify the electrical works. 11.2. Every effort is made to provide an accurate quotation for electrical works, however, the inspection of the customer’s own armoured cable and consumer unit is only visual and is based on the assumption that the customer’s electrics comply with current building regulations. It is the customer’s responsibility to ensure that the cable is fit for purpose. Quotes given at the point of sale are estimates only and do not act as confirmation of the cable being suitable. Read Garden Rooms cannot be held liable should the cable prove to be unsuitable or inadequate. 11.3. Read Garden Rooms Ltd reserves the right to refuse to complete electrical work or to apply additional charges where a connection is not possible with the current power source/consumer unit. The customer will be informed and quoted prior to any necessary additional works being carried out. 11.4. Where Read Garden Rooms Ltd are to complete a connection of an existing cable or of a cable to be supplied by the customer, it is the customer’s responsibility to run the cable from the main fuse board in the house to the garden room site. The customer must ensure that there is an excess of at least 10 metres of cable reaching the site. Unless otherwise stated on the customer’s Sales Order, Read Garden Rooms Ltd will not complete any of the works to run the cable, this includes clipping the cable to any boundary/wall/fence. Should the customer request that such work is completed additional charges will apply. 11.5. The company reserves the right to make any changes to electrical product specification or services they deem necessary to ensure safety compliance. The customer will be made aware of any such requirements and cost implications before the relevant works are carried out. 11.6. No additional electrical work will be carried out by the company or designated sub-contractors unless agreed in writing on the Sales Order prior to the team visiting site. 11.7. Read Garden Rooms Ltd makes no guarantee as to the suitability of any WiFi powerline adapter, such as the TP HomePlug Solution. The liability of the Company for any Internet or Communications device or service will be limited to the value of that specific item only.